FAQ

 

HOW DO I CHECK THE STATUS OF MY ORDER?

You can track your order status in real time by entering your order information on the Track Order page. 
After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 5-7 business days. Below are expected delivery times based on your location.

 

WHAT ARE YOUR SHIPPING TIMES?

US Shipping Time Estimates

15-30 Days

International Shipping Time Estimates

25-45 Days (For some countries even longer)

 

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

GearEarth successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

 

HOW SECURE IS MY PERSONAL INFORMATION?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

DOES GEAREARTH OFFER A QUALITY GUARANTEE ON THE PRODUCTS IT SELLS?

If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.

 

RETURN POLICY

Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order.  Free items are non-refundable once shipped.

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to support@gearearth.com and we will fix it :)

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gearearth.com


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gearearthblocks.com and we will get back to you on how to exchange the item. 

Shipping
To return your product, please contact us at support@gearearth.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.